Porter making it difficult to get back refund from wallet

[Braveowl8571]

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Braveowl8571
PARTICIPANT
April 6, 2025 at 12:53 pm

A general question to legal/financial experts.

I recently transferred a small amount to porter wallet and since the couldn’t deliver the service i asked for refund.

Now porter is asking me for my bank account details, cancelled chq leaf and passbook copy to initiate the refund.. while they took the money through UPI.

I am pretty sure they have this process to make it hard for us to get the money… I am wondering if this is allowed at all?
This can also be used to transfer money from credit card to self bank accounts.

Please share your thoughts.

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