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THi all,
I had a frustrating and honestly disheartening experience with Rapido in Kolkata recently, and I’m hoping to both warn others and get some advice on how to proceed.On Saturday 19 April 2025, I booked a Rapido bike ride around 4 PM after being discharged from a hospital. I was physically weak and just wanted to get home. The fare was ₹268, and since I only had a ₹500 note, I handed it to the captain. He took the money but never returned the ₹232 change. I was too exhausted to argue in that moment.
He took the cash but refused to return the ₹232 balance, even after I asked. On top of that, he was rude and extremely difficult to talk to. I didn’t have the energy to argue, given my physical condition. I was with my two brothers and after being at hospital for few hours we all were drained my elder brother tried explaining to him that we came from a hospital and he should have empathy and understand our situation, the captain seem to shrugg it offLater, I contacted Rapido support and explained everything in detail, including the fact that I was just out of the hospital and wasn’t in a condition to argue or chase after a captain for change. I also shared screenshots of our conversation where I clearly laid out the timeline, amount paid, and my condition.
Any advice is appreciated.
Their response?
They said the captain denied taking extra money and that since it was a cash transaction, there was no conclusive proof—so they closed the issue without a refund.I feel completely scammed. This isn’t just bad service—it’s the company enabling theft. If they can’t ensure honest cash handling by their captains, what protection do customers have?Can I file a consumer complaint or take legal action? I just want this to be resolved and to make sure no one else is treated this way.
To be honest it is not about the money it is about principle and the sheer inhumanity of individuals who exploit others.
Please let me know:
What are my options here? Can I file a consumer complaint or take legal action? I just want my ₹232 back and accountability. -
PEven here in delhi in all the trips I have taken with rapido, the driver has never returned the change. Even after reporting they don’t provide the refund. Their service is pathetic and the majority of the drivers are dishonest.
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TSame here usually I pay online to keep a digital record of my transaction but at the time my bank servers were not working and he seemed agitated to even wait few minutes…I have given such complaints many times and having a digital screenshot of the transaction helped my case which makes me think that since they’ve refunded me in the past they may assume me to be a frequent complainant or a karen(lol) anyhow but this shows severe lacking of the service to provide same level of honesty and accountability for their cash paying customers…further they in the end provided me with the phone number of the captain of the cab in order for me to resolve the issue..kudos to their excellent customer service (sarcasm)…I want to approach appellate customer protection forums but don’t know how to plus I am physically unwell for the time being as well..
Any ways thanks for the response -
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QNothing,500 rs ke liye kitna khun jaloge.If you want to increase your BP do that back n forth email exchange.otherwise leave it
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KMail with previous complaint number to nodalofficer@rapido.bike
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