Refund not provided for the order that was not delivered but shown as delivered

[User_eb8c6753]

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User_eb8c6753
PARTICIPANT
May 7, 2026 at 7:45 am

Hi All,

I had ordered the OnePlus Bullets Wireless Z3 from Amazon Now on 23rd April, within 3 minutes the delivery status changed to delivered even though I did not receive it. I called the delivery agent through the number provided in the Amazon App. He said, the person at the centre must have marked it as delivered, now there is a rush of orders so it will take some time to get delivered. I agreed with him and waited for the order to get delivered, but it was not delivered. Some days later I had a chat with Amazon Service Centre for the refund, they said they have raised a complaint within their system for the same and when I contacted them today for the status they have denied my request for refund. Can someone suggest to me what course of action I should take from here onwards if they still refuse to provide the refund?

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[User_ec85bd50]

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User_ec85bd50
PARTICIPANT
May 7, 2026 at 7:49 am

Escalate it with the customer care.

Then register a complaint here.
https://consumerhelpline.gov.in/public/

If no movement, file a consumer case at the jurisdictional consumer court.

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[User_ec85bd50]

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User_ec85bd50
PARTICIPANT
May 7, 2026 at 7:50 am

Non legal way would be tagging amazon and their customer care in twitter and posting your grievance.

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