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UHi please i need help from someone six months ago i bought an oled TV from samsung and it has some line issue for which i called samsung i demanded a replacement of the TV but they again and again told me to replace the motherboard. Fastforward to today i gave in and got my motherboard replaced and still the same problem is there and now they are saying problem is in the screen and now they want to replace the screen and i don’t know it please please please guide me is there a way i can get it replaced or file in consumer court or something??
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SYou can fight them for a replacement. Consumer court is a long process. Try NCH first and escalate to higher Samsung executives. I did fight and get a replacement for my LG OLED when the screen replacement also had multiple issues. The problem in india is that they hire third-party service centers who want to increase their own billing and do this shit of replacement again and again. Imagine, I got four screen replacements called in within a few months before getting the TV replaced. Those replacements ended up costing way more than the TV individually. It was better for them had they replaced my TV after the first failed screen replacement. Corporate might have agreed, but the service center won’t recommend that. They get nothing if they do that. Companies chopping off their own foot, paying more and annoying customers.
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