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UHi everyone, I’m posting this on behalf of my father who is dealing with a nightmare situation with SBI Card.
The Incident: Back in January, he was a victim of an APK-based SMS forwarding scam. An unauthorized transaction of ₹9,812.55 was made. We did everything right: reported to Cyber Crime (Balurghat), notified SBI, and got the primary card blocked.
The Issue: Since Jan 20th, the entire account (including an uncompromised Add-on card) has been under a “Suspicious Transaction Block.”
Broken Promises: Customer care keeps saying “7 days to unblock,” but it’s been 90+ days.
Willing to Pay: On March 4, the investigation team said since it was OTP-based, we are liable. My father formally agreed to pay the ₹9k since it was not a big amount and just to get the card working again as we need the card to be working.
The Goalpost Keeps Moving: First, they said the amount would reflect in the March 8 statement. It didn’t. Now they’re saying the resolution will take 90 days instead of 60.
Customer Service: Calls are being disconnected when we ask for supervisors, and emails only get generic Al replies.
My father tried contacting the customer support on 30 April 2026, they blamed my father for the fraudulent transaction and told my father that he is responsible. They told that the card will be unblocked after 24-48 hours. However my father received a message on his phone that the request will take up to 12/5/2026 to process.
On May 1st, my father received a message that the request to reactivate his card cannot be processed.
It is May 3rd today, the card is still blocked.
Has anyone successfully dealt with the SBI Nodal Officer or the RBI Ombudsman for a “Suspicious Transaction Block”? Is there a way to force them to let us pay and unblock the account? Any tags or handles on X (Twitter) that actually respond?
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