Should I be filing a consumer case?

[User_d2bb2c51]

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User_d2bb2c51
PARTICIPANT
February 2, 2025 at 3:06 pm

So I recently bought a laptop from Amazon which was worth around 50k, I did not receive my laptop but even after contacting their customer service several times and escalating the issue , they told me that the product was delivered and they won’t be giving me my money back. I’ve filed a complaint on the NCH portal but that is taking too much time. Should I be filing a consumer case on them, if yes how do I do it without a lawyer and is it necessary to send them a legal notice first?

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[Quickninja192]

Q

Quickninja192
PARTICIPANT
February 2, 2025 at 3:33 pm

File FIR buddy.. NCH & Consumer courts are fine.. but real punch will come from FIR.. they will come begging you

invoke fraud & breach of trust in BNS.. if police refuses to file it, narrate everything in a letter & submit it to local magistrate’s court, he will order FIR

& these things are done personally .. not online

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[User_d2bb2c51]

U

User_d2bb2c51
OP
February 2, 2025 at 4:11 pm

I just need my refund tho, I’m a student I don’t wanna get into the legalities as I won’t be able to give so much time and effort into this..also are you an advocate or a lawyer (asking cuz I really wanna know what else can be done)

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[Quickninja192]

Q

Quickninja192
PARTICIPANT
February 3, 2025 at 1:01 am

I am a law grad & CA.. unless you file FIR, they won’t give a f.. consumer case & all is routine for them

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[Lavanyapanda662]

L

Lavanyapanda662
PARTICIPANT
February 3, 2025 at 5:56 am

Filing a FIR will not help at all. The OP comes underthe definition of consumer. The only way to recover money is to file a consumer case against the seller and Amazon.

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[Cleverpanda1429]

C

Cleverpanda1429
PARTICIPANT
February 2, 2025 at 4:11 pm

If you want you can write everything & send a register post to commissioner office & local police station

They have to register the case

Attach the bill of amazon too with it

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[User_d2bb2c51]

U

User_d2bb2c51
OP
February 2, 2025 at 4:13 pm

Do you think it’d be a better idea to send them a legal notice first?

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[Cleverpanda1429]

C

Cleverpanda1429
PARTICIPANT
February 2, 2025 at 4:38 pm

No
Register the case

Each of cheating case has limitation
You can not report it after some time

If you delay then you might have to go to high court etc for order on limitation

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[Lavanyapanda662]

L

Lavanyapanda662
PARTICIPANT
February 2, 2025 at 4:34 pm

I’m a lawyer in high court of delhi.
This is a clear case of deficiency of service.
You need to file a complaint u/s 35 of CP act.
Nothing else will work.

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