Should I file a consumer court complaint against Asus online or offline?

[Desikhushi2006]

D

Desikhushi2006
PARTICIPANT
April 6, 2025 at 5:00 pm

My laptop (Asus ROG Zephyrus Duo 16) is still under warranty, but it has been damaged by two different authorized Asus service centers. The main screen has stopped working, and it was previously showing artifacts—classic signs of a dying GPU. On top of that, I’m facing multiple other issues after the service visits.

Despite repeated follow-ups, Asus hasn’t provided any meaningful help or resolution. I’m planning to lodge a complaint with the District Consumer Court.

What’s the most effective way to file the complaint—online through E-Jagriti portal or offline by visiting the court?

If anyone has gone through a similar experience or has tips, I’d really appreciate your advice!
Thank you in advance🩷

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