- This topic has 30 replies, 23 voices, and was last updated 1 year, 3 months ago by
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UHi everyone,
I live Mumbai, and recently needed access to the CCTV footage of the parking area of my owner where I park my car, as someone damaged my car on 6th March in Afternoon. I have made multiple requests to the society management, specifically to chairman, but they are ignoring my requests and refusing to provide the footage without giving any valid reason. They keep delaying. I requested them on 6th itself and I had to go to outstation. They should have checked on Sunday. Now they say they will do it coming Sunday.
I want to know:
1. What are my legal rights as a resident when it comes to accessing CCTV footage in my society?
2. Can the society legally deny or delay my request without any explanation?
3. What steps can I take (legal or otherwise) to compel them to provide the footage?
4. If they continue to refuse, can I escalate this matter to the police or any other authority?
Any guidance on this matter would be highly appreciated. Thanks in advance!
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Du/Responsible-Phone675 Ask them how much is there retention policy, my gated society had 15 days so i was stuck they are probably waiting for footage to be deleted
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UThey said 20 days but I suspect it’s way less. So they are surely waiting for footage to be deleted. I have chat proof in whatsapp of sending them text and calling on 6th itself.
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SProofs are useless. File a police complaint against unknown persons for damage to your property/ hit and run. Depends how the local PS wants to treat it.
Give the SHO a written complaint and take an acknowledgement on a photocopy of your complaint. Ask the Sub Inspector if he can send a constable to question the watchmen. Tell the SHO you prefer to settle it but they are not coming forward (this is important because settlement means $ will flow from one pocket, thereby generating interest)
Ask the society watchmen nicely if they know. They won’t help you because they’re all protecting the culprit. But they’ll want to help you when the police is involved. If the constable does not do it, let the watchmen know that you have lodged a police complaint and they should expect the police will talk to them. At that point, the watchmen may fold.
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SYour society is clearly hiding the culprit . You have the right to access CCTV footage, especially since it’s about your own property. They can’t legally refuse or delay without a valid reason. First, send a formal written request stating the date/time of the incident and the urgency (CCTV MAY OVERWRITE SOON). If they ignore it, file a police complaint (NC) mentioning IPC 425 (Mischief) and CrPC 91, which allows cops to order the footage. If that doesn’t work, escalate to the Deputy Registrar of Cooperative Societies, Mumbai, who can fine them for negligence. Still no luck? Send a legal notice warning of legal action for obstructing evidence and negligence. Time is critical—act fast, get the cops involved, and escalate if needed.
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WAgree that OP needs to file a police complaint ASAP and they can get access to the footage as part of investigation, but just to clarify a few points.
– Parking space is considered common property and not owned by flat owners/residents. What you pay for is not for the land, but just an allotment of parking space which will transfer automatically when you sell the flat.
– CCTV infra is common property and not individually owned. Owners/residents don’t have inherent rights to get access to the footage.
– Only security, property manager and the police are generally allowed access to the CCTV footage. They may at their discretion provide the footage to individuals on request.
– if they deny or delay and you have sufficient reason like in this case, police can be approached.
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UThis makes sense. Even if the footage is deleted I will make sure they will go through hell as I have couple of friends in police. I have way too much free time.
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SDo not delay in getting the CCTV footage. Or else you’ll not have any evidence to backup your claim.
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UI am trying but they are delaying. I will try this sunday again and if they refuse I will file a police complaint.
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W1 & 2. Only authorised personnel like security, property management or police are allowed to access CCTV footage. Security/Property management can at their discretion provide the footage to you, but you cannot demand it as a right.
3 & 4. You need to file a police complaint ASAP and they will get access to the footage.
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UClearly the security has failed in their job, hence they should have been pro active in this case , rather than denying op of footage.
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WYes, the security failed, but that is beside the point. OP was asking about their rights to get the footage which is what I answered.
This is a case of vandalism and OP should be filing a police compliant rather than trying to deal with it themselves. Police can legally access the footage.
Even if OP obtains the footage to use as evidence, how will they prove its authenticity later on? All they can do is confront the culprit which may not end well.
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UMy advise would be –
1 – Drop a proper written notice to the society asking for cctv footage and mention if you dent I will be presenting this letter and involve policy into this. Please co-operate, in case u don’t want police involvement.
2 – Get/Contact your society cctv guy and ask him to come (thoda chai Pani dede usko)
PS- there are certain cases where cctv only records 2-3 days of footage. New footage gets re-written over the old footage. Society do this to save costs(buy less storage hard disk for cctv storage). So so it fast in case you really want the footage. (My society itself has 32 cctv of 4 MP and has only 4TB of storage…..lol….only records for 2 days max).
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P1. Give the request in writing. Make two copies, take an acknowledgement of receipt of that letter from the society office.
2. If no response received in 7 days, reach out to the Society Co op welfare body in your area and log it as a grievance. They will take action and notify the society.
3. Next level of Escalation is DDR and then Joint registrar. -
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CBro it’s some staff of the society or someone from the association who is into this. Similar shit happened to me in Bangalore, they kept saying they don’t know and that they dont have a security footage and shit like that. luckily there was an apartment right next to mine which had a camera that had a view towards where my car was parked. I saw that it was the building owner’s assistant who damaged the car with the building owner’s second car. I got the footage like that. They are skipping weeks because most cctv has 1 month limit on storage post which it gets deleted.
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HMake sure to request for the CCTV footage in writing. If they do not comply, file a case with the local police authorities. They can get the footage for investigation. Also does your society have any constitution? Depending on their liability of security, you can even drag them to court for compensation.
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