Testbook app deducted my money before the promised trial for 2 days

[User_4b3aec7f]

U

User_4b3aec7f
PARTICIPANT
May 6, 2026 at 5:53 am

I activated a ₹1 two-day trial subscription of Testbook on 04 May 2026 at approximately 12:53 PM through UPI AutoPay.

As per the advertised 2-day trial, the subscription was expected to remain active until approximately 06 May 2026 around 12:53 PM.

However, Razorpay/Testbook payment records showed the renewal transaction being initiated on 05 May 2026 at around 01:09 AM, which is approximately 36 hours before the expected end of the trial period. Later, the actual ₹599 amount was debited from my SBI account on 06 May 2026 at around 02:10 AM through UPI AutoPay.

Additionally, even after the deduction, the Testbook app still displayed “1 day left” in the trial/subscription section, which created confusion regarding the actual expiry and renewal timing.

I contacted Testbook support multiple times, but only automated responses were provided and no proper clarification or resolution was given.

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