Wakefit delivered mismatched and defective sofa set, refusing replacement citing “different invoices” – what are my legal options

[User_1762a29d]

U

User_1762a29d
PARTICIPANT
April 24, 2026 at 9:09 pm

Hi everyone, I need advice on a consumer dispute with Wakefit.

# Background:

I purchased a **2+3 seater Samos sofa set along with a Mocha coffee table as a single set** from Wakefit’s Kirit Nagar store on **30 Nov 2025**.

**Order Details:**

* Mocha Coffee Table
* Samos Sofa Set (2+3)

# Timeline:

* 08 Dec 2025 – Coffee table delivered
* 22 Dec 2025 – 2-seater sofa delivered
* 15 Jan 2026 – 3-seater cancelled by Wakefit (out of stock), refund issued

I never consented to cancellation, but they went with it anyway. The store salesperson assured it would be restocked.

* 20 Jan 2026 – I reordered the 3-seater
* 23 Feb 2026 – 3-seater delivered

# Issue:

The 3-seater sofa is **materially different** from the 2-seater:

* Different armrest design and size
* Different structure
* Noticeable color difference
* Upholstery defect: fabric is loose and wrinkled (not properly stretched) (they say it is on purpose)

So the “set” is not matching at all.

# What happened after:

* Raised multiple complaints with support
* They kept repeating “color variation due to separate orders”
* Ignored design and structural differences
* 15 April 2026 – Carpenter/technician visited and **confirmed a mismatch in design and colour**

Despite this:

* Support kept giving **false assurances of resolution within 24–48 hours**, which never happened

# Latest Update (24 April 2026):

I received a call and email from Wakefit stating:

* Replacement is **denied**
* Reason:
* Products were manufactured at different times
* Fabric lot variation may cause colour differences
* 2-seater and 3-seater use “different modules”
* Since invoices are different, they won’t replace

They have now **closed the ticket**.

# My understanding:

* I purchased a **single sofa set**, not independent products
* The mismatch is not just colour, but **design + structure + quality defect**
* Their own technician confirmed the issue
* The wrinkled upholstery suggests **defective manufacturing**
* They delayed resolution and gave repeated false timelines

# Actions taken:

* Filed a complaint on the National Consumer Helpline
* Preparing to file in the consumer court (e-Jagriti portal)

# Photos:

[Google_drive_link_1](https://drive.google.com/file/d/1emPCL9lEU4zUp9p_ja-pOrxw-F88dadc/view?usp=sharing), [Google_drive_link_2](https://drive.google.com/file/d/11M4232tJbv3z8EdHK8KGn2IMoYxYxGzZ/view?usp=sharing)

# Questions:

1. Does “different invoice” or “different manufacturing batch” legally justify denying replacement when sold as a set before?
2. Does this qualify as:
* Deficiency in service?
* Unfair trade practice?
* Defective goods?
3. Is it reasonable to demand:
* Replacement of the entire set if a matching piece is not available?
* Or full refund + compensation?
4. Any suggestions before I file in the consumer court?

I have:

* Photos clearly showing a mismatch and wrinkling
* Order details and invoices
* Chat/email records

Would appreciate guidance on how strong this case is and how to proceed legally.

Thanks.

*Used AI to help write this post*

Share

[Author]

Posts