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UI bought a pair of headphones, Soundcore Q30 Life in October last year, and they’ve been my daily driver for 3 months. And today suddenly the headband cracks near the earmuff. I looked it up and it seems like it’s a relatively common QC issue in this particular model. There’s plenty of proof here – [1](https://www.reddit.com/r/anker/comments/wx2opz/the_headband_on_my_q30_headphones_broke_after_a/) [2](https://www.reddit.com/r/anker/comments/lhcei6/soundcore_q30_design_flaw_the_plastic_clips_next/) [3](https://www.reddit.com/r/anker/comments/xlvwjj/another_broken_soundcore_q30/) [4](https://www.reddit.com/r/anker/comments/187blhc/soundcore_q30_part_broke/) [5](https://www.reddit.com/r/anker/comments/nv4jhk/my_soundcore_q30_broke_always_felt_right_side_was/)
I contacted Anker regarding the 18 Month Warranty claim since a good few people got a new pair after the brittle plastic headband broke the same way, or at least that’s what they claimed on their respective reddit threads. I contacted them via email regarding the same and I was shocked by their reply. They said and I quote –
“I’m sorry to hear about the damage to your product. Unfortunately, according to our policy, we do not provide a warranty if the product is damaged or lost due to improper use. If you have any further questions or need assistance, feel free to reach out.”
It’s not even due to outside damage or misuse which they mention in their warranty terms, it’s literally the cheap quality of plastic used in the headband. Also if it’s not covered under the warranty claim, then why replace them for customers outside of India? This is a well known defect and they’ve very much acknowledged it in the past as well, I am positively mystified at this remark.
Is there something I can do legally to get them to honor this warranty claim? Seems like they’ve shut down my ticket too.
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