[Aniketstar709]

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Aniketstar709
PARTICIPANT
April 17, 2025 at 12:47 pm

I know about how Zomato works don’t ask me how, what they do is that they categorise you in different bunches based on past credits/coupons/refunds that you have got on Zomato and they label your risk criteria based on that as a customer into gold/silver/bronze/iron if you are in the iron category, they do not give an option to chat and only give you the option to contact support over email. Gold gets a refund as 100% order value, silver 50% and bronze 25% and no refunds for iron.

Best to switch apps. You can get Swiggy one and your order cost will come down with free delivery.

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[Aniketstar709]

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Aniketstar709
PARTICIPANT
April 17, 2025 at 12:39 pm

That’s why I chose Swiggy as atleast that have an option for chat

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[Aniketstar709]

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Aniketstar709
PARTICIPANT
April 17, 2025 at 12:35 pm

You can try contacting them again regarding the order and escalating the matter since you never said yes to the replacement

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[Aniketstar709]

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Aniketstar709
PARTICIPANT
April 17, 2025 at 12:12 pm

Tag them on LinkedIn if you have that, Zomato people are active on LinkedIn as well as far as I am aware.

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[Aniketstar709]

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Aniketstar709
PARTICIPANT
March 28, 2025 at 3:59 pm

It’s your financial institution charging fees. Swiggy is getting the stated amount

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