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BI’m not trying to argue with you either — I appreciate that you’ve taken the time to respond and share your view.
At the end of the day, it’s not about “strong-arming” anyone — it’s simply about asking for what was promised as part of a purchase.
You’re right that we have different perspectives, and that’s okay. I respect your opinion, even though I don’t agree with it.
Thanks again for engaging with me — I’ll proceed in the way I believe is fair and right.
BI get your point, but I think you’re missing something important.I have paid money for the product — it wasn’t free. Whatever discount they gave was part of their marketing and sales strategy. They weren’t doing me a personal favor; they still made a profit even after offering the discount, and that’s why they bundled the freebie — to attract more buyers.
The freebie was part of the deal when I made the purchase decision. So changing it later without informing me is not just a small mistake — it’s a breach of trust. It’s not about the value alone; it’s about what was promised at the time of purchase.
Customers have a right to receive exactly what was advertised, discount or not. Otherwise, what’s the point of promotions and offers?
Also, the value of the freebie is subjective — what might seem equally priced may not have the same utility, preference, or desirability for the customer.
Moreover, I was even willing to place another order for a different item I needed, and they could have easily shipped the correct freebie along with it — minimizing any logistical cost. They refused to do that too.
If they made a mistake, they should take responsibility for it, instead of expecting the customer to simply adjust and move on.
Thanks for sharing your perspective, but I still strongly believe brands should be held accountable for honoring their offers.
BI get where you’re coming from, but that’s not the full story.
TIRA isn’t just offering a refund — they want me to return the product first. And now the product is at full MRP, so if I return it, I lose both the discount and the freebie that was part of the original offer I purchased for.
Also, I placed my order on the first or second day of the sale — but they delivered this specific order only after the sale ended. All my other sale orders were delivered on time. It honestly feels strategic, because now I can’t even repurchase it at the sale price.
The wrong freebie they sent isn’t a bonus — it’s a mistake.
This isn’t about getting anything for free. It’s about brands sticking to what they promised instead of quietly changing things after the fact.BI get where you’re coming from, but that’s not the full story.
TIRA isn’t just offering a refund — they want me to return the product first. And now the product is at full MRP, so if I return it, I lose both the discount and the freebie that was part of the original offer I purchased for.
Also, I placed my order on the first or second day of the sale — but they delivered this specific order only after the sale ended. All my other sale orders were delivered on time. It honestly feels strategic, because now I can’t even repurchase it at the sale price even if they issue the full refund.
The wrong freebie they sent isn’t a bonus — it’s a mistake.
This isn’t about getting anything for free. It’s about brands sticking to what they promised instead of conveniently changing terms.BCan I request online that some police official comes and collects it? The court assigned is 20km from where I live.
And the registered number is the same. I received the court notice on the same number but didn’t get the message for e challanBYes, thank you so much. I have emailed them everything but they just copy paste the same mail saying that they have escalated the issue to their internal team and will get back to me. Let’s seeBThey told me ‘as per our current policy, we are unable to redispatch free gifts separately.’
There no mention of such a policy on their website. The customer should have access to these policies beforehand. Not after there has been a problem and they conveniently make up a policy.BI have already notified them. They have asked a couple of days to get back. I don’t think they will change their answer and hence I want to know what other steps should I take.
