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FI don’t think you understand business process nor have any legal expertise. Our interactions are going nowhere. Thanks for trying.FDear victim, I am sorry for what you went through. I have scanned through your comments and you put forth exactly 0 number of legal options. Reading your comments has regressed me but I hope do you recover from this experience soon.FThe dilemma here is not regarding paying the partner but the business’ malpractices. Surely those who look for drama will find the drama.FAt no point in any part of the thread have I blamed the rider for the situation even inspite of him creating a dangerous situation for me. I agree with you that he is a victim of his circumstances. Please read the extensive description. I have held Zepto responsible for all of it.
There is no bait here for your rage.
FI had been in communication with him constantly. And with Zepto. He is a young person he doesn’t understand how bank things work and picked on me to vent out. I am trying not to take it personally even though it is hard since he came to my place of residence and threatened me.FI don’t have a Twitter account that will dent their business in any way. This is a fight between an ant and an elephant and I realise that I had failed even before I began.FI had contacted both the UPI and bank services and both categorically suggested me to not make a second payment till this one gets declined because I had authenticated it and they will neither be able to cancel or reverse it.FI did not rely on rider payment but on COD. The rider is supposed to provide me Zepto UPI Id but provided me his personal one.Labour malpractices are that they put the onus on the rider to collect the money using his personal payment id. He is a very young man he doesn’t understand that he is getting into the fire. They did not train him adequately. Their policy specifically says they don’t use personal payment id that. I as a customer should not be making payment to him, the rider. When he fails to collect the payment he bears the consequences of delayed payment not the enterprise. Then they harass him, the most vulnerable, to harass the customer to collect the payment. In such a situation the enterprise or business should bear the consequences. This is exploitation 101.
Next my personal data should not be used for any other purposes other than delivery. In this case they turned up at my house and threatened me and my neighbours. Inspite of my repeated complaints and they guaranteeing that the rider will be informed. This is breach of security data. All this is in their policies which we agree before using the app. This is a Security breach. They should not allow my data for any other purposes other than delivery and the rider shouldn’t get my personal phone number which they shared with him.
I am as an individual cannot make any change because the government allows businesses like these to operate with full impunity. I tried my best to call out and maybe mildly inconvenienced a few managers with the escalations. While I understand your self-righteousness in calling me out, as a customer I am vulnerable as well. It is this attitude of blaming the victim that puts the onus on the most vulnerable to take accountability on failure from the end of such enterprises to be run, make money and continue with opaque business practices. We can collectively do better.
FThis is pretty obvious I will not be continuing shopping with them. I shop with the local grocers. This was a purchase because I was down with a fever.
