Forum Replies Created
Viewing 5 posts - 1 through 5 (of 5 total)
-
Posts
-
M> Approximate total time required
It can take up to 2-3 months in general
> Procedures after filling the complaint
Nothing much, you will need to submit the form and receive an acknowledgement for that. Post which the ombudsman will initiate the investigation.. Might ask for a few documents as proof (FD receipt, etc). In our case we were kept on loop through periodic update calls.
> Any documents that I may be required to furnish
I think initially you will have to show proof of mail to the bank at least 30 days prior to the complaint. You may be asked for further documents such as FD details, bank statement if necessary, PAN, aadhar, etc. The ombudsman will let you know if needed.
MDespite statistics (not sure about the accuracy of the stat you mentioned), raise a complaint with RBI Ombudsman. Since you have mailed customer care around 15 days ago, wait for another 15 more, while following up with them, and then raise the complaint. My dad recently had a case of wrong charges on his personal loan after closure, and RBI Ombudsman helped in that case. We found it to be helpful.
Viewing 5 posts - 1 through 5 (of 5 total)