[Quickknight9016]

Q

Quickknight9016
PARTICIPANT
May 6, 2025 at 12:45 pm

This happened to me a few years ago. Bought an MI phone for my father-in-law and its battery started getting drained within 2 hours from day 1. A call to MI customer carebwith IMEI number revealed it was a used phone, for which I had paid full price. It took me weeks of relentless pursuit, first through phone calls to customer care of MI and Amazon. And when these seemed to be getting nowhere, I turned to the one place where companies fall in line within no time : X (Twitter back then). MI offered to replace the battery free of cost even though it wasn’t their fault (it was offcourse the seller’s fault). Amazon reached out to me and sent me a brand new phone while taking back the old one, and promised to blacklist the seller from their platform (hope they did).
So yeah, my suggestion would be to post it on X, it has worked numerous times with me for multiple cases of banks/airlines/other services companies not doing enough to provide their customers with the basic services they’re supposed to.

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