[Rajkumarking154]

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Rajkumarking154
OP
April 6, 2025 at 2:10 pm

Nope, they only have one response to the issue “we did investigation and proved that we sent you the correct item and you returned an incorrect item”. even the seller stated that they received the return and they are not holding back on refund still amazon is not ready resolve this issue. Luckily i have some lawyer friends so moving ahead with legal notice.

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[Rajkumarking154]

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Rajkumarking154
OP
March 22, 2025 at 4:00 am

that’s great, Happy to hear that. I also got an email the next day stating they are conducting an investigation with carrier, i just hope my issue also get’s fixed as yours did

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[Rajkumarking154]

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Rajkumarking154
OP
March 22, 2025 at 3:56 am

Sorry i don’t have the mobile app so didn’t get the notification. On 19th, I filed my complaint on national consumer helpline and mailed the amazon grievance team. Got a follow up email the next day (20th march) from amazon executive relations team saying that the matter is under investigation with the carrier and the investigation team may contact me for inquiries before 25th march.

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[Rajkumarking154]

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Rajkumarking154
OP
March 19, 2025 at 1:41 pm

sure

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[Rajkumarking154]

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Rajkumarking154
OP
March 19, 2025 at 1:25 pm

I have ordered several items from amazon for past couple of years, I have also returned and refunded/exchanged items which were defect or wrong. I talked with supervisor but all had the same answer of not having any option since investigation have concluded that i have returned incorrect item.

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[Rajkumarking154]

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Rajkumarking154
OP
March 19, 2025 at 8:05 am

same i added ss of my seller’s reviews and this entire month it has gotten reviews of sending wrong item to the customers, i hope they can resolve this

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[Rajkumarking154]

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Rajkumarking154
OP
March 19, 2025 at 6:24 am

Thank you I have mailed amazon grievance. How long did they take to mail you back?

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[Rajkumarking154]

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Rajkumarking154
OP
March 19, 2025 at 6:23 am

Sadly this was paid from my debit card. I have all the evidence as the pictures while unboxing, the video of returning the same item to the return agent and call recordings i had with amazon customer service

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[Rajkumarking154]

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Rajkumarking154
OP
March 19, 2025 at 6:22 am

as i mentioned, my brother received it when i was out, I have shopping with amazon for a long time and i never faced such issue but i asked him to send me pictures as he was unboxing so i have that as evidence. Also i just saw that the seller has multiple similar claims on their review page.

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