Forum Replies Created
Viewing 12 posts - 1 through 12 (of 12 total)
-
Posts
-
SIt doesnāt look like a cosmetic mark, more like the key assembly wasnāt properly done and itās out of shape from one corner.
According to them this isnāt covered even in warranty so as a service centre they canāt do anything
SThey are giving me a report in which they state itās a wear and tear/ cosmetic markā¦ it doesnāt come under warranty so nothing can be done.SWent to the service centre they said itās a cosmetic mark/ scratch, doesnāt come under a defect so difficult to replaceSThey didnāt tell me anything of this sort when I denied to open it in the store, that tomorrow onwards they wonāt replace if any damage occurred. Nothing is written on the bill of this sort.Only on their website that too very ambiguous and as a precaution (to check on the store)
Other than that itās written that they will take it to the service centre and if the brand agrees for a replacement then they will do it
But the store manager told me after 24 hours nothing can be done you go to the service centreSFirst, itās a kind of defect I canāt do even if I wanted to
Second, it doesnāt matter if I opened it in front of them or notā¦ if it has a defect then itās defective and it should be replaced if Iām asking within 7 or 14 days
I donāt understand this policy if you left the store itās not our responsibility.Any advice from a lawyer would be helpful about what can be done
Itās just the 3rd day since purchaseSDonāt all the electronic products have 14 days replacement policy by law ? Or atleast 7.
WTF is this 24 hour policySYes I have the video. I didnāt open it in front of the delivery guy just confirmed the serial number
How does that matter ?SIt was a gst billing so they said they canāt deliver it to me at the storeā¦ so they delivered it next day at my placeSAnything that doesnāt involve a lawyer. Can I file a FIR or cyber crime (I transferred money online) or something else ?
Viewing 12 posts - 1 through 12 (of 12 total)