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SIn that case, you can move to consumer court to get compensation. Without the seller issuing you refund, you cannot get the GST back as a regular customer.
In case of damage to the item, the shipments will usually be insured, and the shipping company will compensate the seller for it. If the seller is not cooperating, you can always file a consumer court complaint.
SCustomer can ask the seller to issue refund (which includes taxes paid as GST) Seller will nullify the invoice via credit note in GST portal.
Viewing 3 posts - 1 through 3 (of 3 total)