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SHey, Advocate here.
Sorry to hear you’re facing this — but yes, you definitely have legal options here.
Since you booked the service with Delhivery for personal use and paid for it, you fall under the definition of a consumer under the Consumer Protection Act, 2019. Losing your package and then offering just ₹700 as compensation — when you declared the value as ₹4000 — is a clear case of deficiency in service.
Now, they might claim this is part of their “standard policy”, but legally, that kind of one-sided clause doesn’t hold up unless it was part of a properly agreed contract. Companies often put these terms in fine print or in hidden links, but courts usually strike them down if they’re found to be unfair or unreasonable.
You can file a complaint before the District Consumer Commission (under Section 35 of the Act) and demand:
Full refund of ₹4000
Compensation for mental harassment and inconvenience
Litigation costs
Just keep all your documents ready: booking details, emails, chats, and screenshots of their refund offer. You may need to prove that you declared the value of the goods.
