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UI used to say the same, but they gave me a taste of their medicine.
I don’t return items frequently, as I only order what I want after doing thorough research. They initially denied a refund for a wrong item, but after I escalated the issue, they refunded me.
A month later, I ordered the same item again, thinking they’d send the wrong one again. This time, they denied the refund again, claiming they sent the correct size and even issued a warning for account closure. They didn’t consider the unboxing video I had, and even the outer packaging had the wrong size listed.
I escalated the issue to the seller, and after multiple emails and a few weeks, they finally replied that Amazon had received the item with manipulated labels. Finally, I received an email from these fuckers (Amazon) saying their investigation was complete and that a pickup had been initiated.
UHow the duck did they send fake items but reject the same fake items? Amazon has just become a piece of shit nowadays. Been facing frequent issues for a few months now I just get anxiety while ordering from them, since the customer has to pay for their fuckery.UReport it under bullying or harassment. You can also try this channel, but I believe it’s meant for non-consensual photos that expose your body in an inappropriate way:
https://help.instagram.com/contact/512241091300432
They may also ask for your ID through that channel.UI just contacted them, and they said that, as per their investigation, they will refund the amount, and it will be reflected in my balance within 4 hours. But, I have not yet received any confirmation.Edit : refunded
UScamzon doesn’t have open box delivery even if you open the package in front of delivery, it won’t change the situation you are facing.UAmazon is now Scamazon. The same situation with frequent wrong sizes or different items has been happening for the past 6 months. I will have a problem switching to Flipkart, which I stopped using decades ago for no reason.I used to think people must be doing some shit so they are facing issues but now i have changed my mind, it’s the Scamzon that is doing scams.
UI have contacted them, and they said they need 4 days for investigation, with today being the last day. But, I’m not sure if they will keep me in the loop for another month and then give me a bogus reason not to issue a refund.UYou can still chargeback through the debit card i did that once unknowly, but since how shitty Amazon being lately they may restrict you from buying from their platform.UEven with the unboxing video, they will deny the return unless you go to consumer court. I’ve been in the same situation. They sent the wrong size twice. The first time, they denied the return, so I had to escalate it to ECR, and they accepted the return.Then, after a month, I ordered again, and they sent the wrong size again. This time, I made an unboxing video, but they still denied the return and refund, claiming they sent the correct size, and even threatened to close my account. I contacted both the leadership team and Coblue Retail.
Later, out of nowhere, I received an email stating that they had investigated and accepted my return. The item was picked up the next day, on March 3. However, on the status page, it now says, “Item likely lost in transit.”
Amazon has become a lost cause with frequent issues, and they keep blaming the customer instead.
UWhat option did you choose when returning it? There is an option for wrong items. And these issues are sent to the account specialist, where you ptovide them photos etc and then they starts the return process.If you just returned with other option. I don’t think there is anyone you can do now.
But you can try emailing ecr@amazon.in and if they don’t help then compalin on NCH.
UFor precaution, disable WPS on your router. The majority of people use cheap routers, which are vulnerable to this issue. https://www.cisa.gov/news-events/alerts/2012/01/06/wi-fi-protected-setup-wps-vulnerable-brute-force-attack
