Akasa customer service is one of the worst. Thanks for pushing for them to take accountability.
I had booked a ticket via Akasa and when I tried to check-in one day before the flight, it was trying to force me to select a seat, but only premium seats were shown open and obviously the prices for those premium seats had shot up.
They had a fine print to call a telephone number to book a free seat that no one answers. It is such a a blatant extortion scheme by Akasa.