Section 1, which states that a defamatory statement must cause “serious harm” to the reputation of a business. Given our loss of income and damage to our reputation, this threshold is met.
Section 2, which provides a defense of truth. However, given that you have publicly displayed your certificate of completion, your negative reviews contradict your own acknowledgment of course completion and cannot be considered truthful.
Section 5, which allows businesses to hold website operators accountable for hosting defamatory content. If the review platform refuses to remove false and misleading statements, they may also be held liable under UK law.
Furthermore, your reviews may violate the Bureau of Indian Standards (BIS) Guidelines IS 19000:2022, which regulate online consumer reviews to prevent misleading or false information from being disseminated.
This is what they mention