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UI’ve already reached out to Samsung’s CEO Helpdesk twice before filing a complaint with NCH. They acknowledged that the issue was caused by their software update but refused to provide a free screen replacement, saying they had already given me support earlier. However, that “support” was just a discount on the repair cost, not an actual free screen replacement.
Later, when I tried to claim the repair expenses, they logged the request but never processed any reimbursement. Now, when I bring it up, they’re claiming that I already received compensation—when in reality, my refund request was denied, saying it wasn’t possible.
At the time, I thought the green lines wouldn’t appear again, but exactly two years after the repair, they reappeared in the exact same spot.
Even if I file a complaint on e-Jagriti, I’d still need a lawyer to prepare the required documents. So, if you have any other advice on how to handle this, I’d really appreciate it. And thanks for your previous advice!
UI initially reached out to NCH, and the company’s response was, “Explained T&C. Customer’s demand beyond policy.” It seems like they’re specifically targeting devices that are over three years old and rejecting claims based on their policy terms.According to their one-time free screen replacement policy, the device should be repaired before April 30, 2024, and must be under three years old at that time. My device is four years old now, and I got my first green line issue for the second time in October 2024 after a software update.
Even if I take this to a consumer forum, I’d still need a lawyer to fight the case. I also tried filing a case on e-Jagriti, but it requires certain documents that only a lawyer can prepare. So, I just wanted to know—is it possible to proceed without a lawyer in such cases?
