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UThanks for clarifying .. 😊 most people never have to face such situations.. so knowledge is limitedUI guess the new number gets expunged ..
The whole experience was quite tedious .. one needs to do this exercise in the original circle where the old sim was purchased.. for me , that meant having to travel to another state..UI got a new airtel sim ( with new number) .. during the same sitting in the customer care centre, I applied via a written request that my old number be restored.. and after a few hours, the new sim was linked to the old mobile number…
I dunno the technicalities involved and so cannot explain it further..UA few months ago , I experienced the same thing , but with Airtel. I had that sim since 2005 and all of a sudden, airtel had no records that such a sim existed . Customer care finally said, it’s because I’ve not done KYC. I was made to a new sim card because they said there’s no way of restoring services for that old number.
After getting the new card, I was told to ‘port’ my new phone number to the old one …and that solved the issue ..
Viewing 5 posts - 1 through 5 (of 5 total)