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UThis has become the norm at most places now. They stick it in our face by writing “We levy 10% service charge/staff contribution charges”. So, if you ask to remove, they simply deny and point towards the plaque. I always try my best to get the service charge removed, but in a group it becomes awkward to argue over it when the waiter adamantly refuses. So I just let it slide because I don’t want to spoil the mood for others and come off as someone who is messing with the waiter. I know I’m asking for the right thing but this is how they get away with it.
Most places will not let go of service charges and will fight you for it. The legal way is also not guaranteed to give you any solution. I’ve tried it as well. The NCH complaint was simply closed stating no response from restaurant which is absurd and there was no way to escalate it further.
Plus, the restaurants have smartly changed it to ‘Staff contribution’ so if you file a complaint, they have the answer that you paid for staff contribution and not a ‘Service charge’.
Honestly, dining out is a pain these days and just not worth it with the fake cheese, Paneer, adulterated food, staff contribution, expensive af dish rates, and added taxes. Not to mention, the dine out coupons are also not always accepted by the establishments.
Better to cook at home.
