[User_6cdacfec]

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User_6cdacfec
PARTICIPANT
March 16, 2025 at 2:08 am

I have a similar case with Livspace with no respite for the past two months.
After the free consultation- I have paid 25k booking amount on the promise of refund if cancelled within 48 hours and a 30% discount offer valid if I booked on the same day. Site visit and timeline discussion happened on the same day followed by booking. Next day, I had to cancel the booking as the timelines and estimate didn’t work out and even before the design phase. I raised a cancellation request and for the past two months and after umpteen calls and numerous calls – zero updates from the status of the cancellation. Everytime I spoke to an agent, I was told I would receive an update with an hour or day but never was there an update email or call. I am a bit skeptical of the legal route, but now inclined to take this option. Any guidance on this please?

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