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UHey, yes we have sent an email to the bank asking them to block the transactions and also looped in RBI ombudsman as the bank seems to be avoiding the issue altogether when we tried reaching out to the customer care. And we have also received the acknowledgement number from the cyber portal. Hoping this is sufficient to get the money back. Thanks for the response! Much appreciated.UHe’s not very tech-savvy or anything at all. Guy never used net banking, and only used upi for most part. Therefore, he wasn’t able to use net banking for this purpose. And once his account was blocked, the bank said he can’t create one until it’s unblocked. Also, yeah, first time I’m seeing a bank deny these basic services. I’m never letting anyone bank with Canara bank going forward. We have mailed to the RBI ombudsman, mentioning everything that Canara bank did. Hoping to get a resolution out of this.USomehow, even Canara Bank isn’t helping us at all. We have written mails, visited the local branch, and done everything we could, but they’re not letting us make a chargeback. We had to fight a lot to get the transaction details, that too, only after we gave a written complaint. Conveniently, they charged my friend 170 rupees to block his debit card. And, to top that off, they refused to give us the transaction details on the day this all happened, stating bank servers are down. It all sounds too fishy. Ours is one messed up service industry, that I can tell.UMore power to you. Somehow, given our language barrier (they realised we aren’t locals, as both of us hail from Kerala), they kept pushing away the matter. We’ve been asked to visit in a week, maybe then we’ll try to push further if there’s no progress. Nevertheless, happy to know that you did get back your money. My friend isn’t all that well to do, and this amount is very significant. Hoping for the best.UWe did go to the cyber crime division of our nearest police station but then they said that the cyber complaint is enough. Hence, I wanted to confirm. We did receive an acknowledgement over message, so not quite sure if that is sufficient.UUnfortunately, it is not all that simple in India. My friend used an ATM located in Nerul, Mumbai and he lives in Dombivli, Mumbai. Now, the Dombivli police want us to file the FIR in Nerul and vice versa. And regardless of how much we push, the common man can’t unfortunately do a lot in such situations except plead :’)UUnable to see the first comment here, although I could see a part of it in the notification bar. Idk what is up with my Reddit, but adding a few more details below.
1) He withdrew some money from an Axis Bank ATM near his office. Within the next 5 mins, he got messages with OTPs followed by the debit messages. Unfortunately for him, by the time he opened his phone and saw these texts, his account was wiped clean.
2) He immediately spoke with his bank (Canara bank), who outright refused to give out the current statement (saying he has to wait 24 hours for the transactions to appear on the statement), and he didn’t have access to net banking or something to look into this himself.
3) Because there was no transaction IDs with him, he couldn’t file a cyber complaint. And it wasn’t until today that he managed to get all the details by visiting the bank’s branch, and filed a cyber complaint.
4) The transactions are all POS transactions with GoogleServ, Airtel, and other websites being used to make these transactions.
