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May 9, 2026 at 6:39 am in reply to: Company Is refusing to replace laptop after multiple failures to repair. They are now denying service and to follow government laws. #79149UUser_83162edf
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May 9, 2026 at 6:39 amI hear you—GPU is life for AI/Dev, and that 1.5x price hike is a gut punch. But here’s the reality: **A high-spec laptop you can’t trust is just a fast paperweight.**If it fails during an AI training run or right before a deadline, that 30k you “saved” will be the most expensive money you ever spent. Since a refund won’t buy you a new machine, pivot:
* **Stop asking for a refund.** Demand an **Equivalent Replacement**.
* **Use their mistakes:** Their tech literally broke your fan and light controls. That’s documented damage caused by *their* staff—use that as your primary leverage to escalate.A tool is only as good as its reliability. Don’t let a “good deal” trap you with a lemon.
May 9, 2026 at 6:22 am in reply to: Company Is refusing to replace laptop after multiple failures to repair. They are now denying service and to follow government laws. #79146UUser_83162edf
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May 9, 2026 at 6:22 amMan, honestly? Reading this just makes my blood boil. They are straight-up gaslighting you with that “screeching is a feature” BS.Look, I know that 30k price jump sucks big time, but as a fellow student, your time and sanity are worth way more than that. You’ve already burned 3 months on this “support loop” and the laptop is basically a Frankenstein’s monster now—they replaced the board and somehow broke the fan and lights? That’s a massive red flag. Even if they “fix” it, you’ll be looking over your shoulder waiting for the next thing to break.
If I were in your shoes:
1. Stop the repair cycle. It’s a dead end.
2. Demand the **full refund** immediately.
3. Maybe push them to add a tiny bit extra for the Xbox Game Pass they messed up and the 3 months of stress, but don’t let it stall the refund.
4. Take the cash, find a good student deal elsewhere (maybe skip Lenovo this time lol), and get back to your life.A laptop that hurts your ears isn’t a tool, it’s a liability. Cut your losses and run before they waste another semester of your life. Good luck, hope you get this sorted soon!
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