[User_8ff47b61]

U

User_8ff47b61
PARTICIPANT
March 3, 2025 at 2:53 am

You can just yt it. It is a RBI regulated online complaint service

[Here](https://m.rbi.org.in/Scripts/Complaints.aspx)

You can fill your details about the complaint and give the screenshots as proof etc

Edit: Let me be clear, it is a complaint against the bank. I did it coz the merchant said they reverted the money, which I found was not true.
Eventually I got that npci doc as a proof which helped me pressure the merchant and also helped threaten them to go legally.

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[User_8ff47b61]

U

User_8ff47b61
PARTICIPANT
March 2, 2025 at 9:32 am

Make a complaint through Ombudsman.
After that if your bank says , we don’t have your money
Ask them for NPCI document of your transaction.

Send it to Zomato via mail or complaint and tell them to refund your money otherwise you will take legal action against them. As you already have a proof as NPCI doc

Happened to me once. I resolved this way.

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