[User_b0b0406b]

U

User_b0b0406b
PARTICIPANT
February 27, 2025 at 4:55 am

Try calling them next time if not doing it already and straight up asked to be redirected to a supervisor, do give him an ultimatum that if this and this doesn’t happen you will be forced to take further action.

The first level of agents are generally clueless, supervisors will be able to help you better.

Have been in a similar situation, rinse and repeat and you may get an agent who will finally understand and help you with the concern.

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[User_b0b0406b]

U

User_b0b0406b
PARTICIPANT
January 21, 2025 at 5:32 pm

You sounded sensible in your above comment but then went 180 degrees with this comment

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