[User_b810f4eb]

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User_b810f4eb
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February 18, 2025 at 3:18 pm

So dear @CapitalistSloth, just for my understanding you’re saying this product sony sold me, its life time is just 3 years? Once the product go out of warranty which is just three years since I bought it , Sony has nothing to do with it? I hope it’s not gambling.

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[User_b810f4eb]

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User_b810f4eb
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February 18, 2025 at 11:30 am

I’ve already posted about this on LinkedIn and Twitter to raise awareness. This fight isn’t just about me—it’s about consumer rights. Many won’t challenge such unfair policies, but I can, and I will.

Also, ₹1,62,000 was after paying 30% income tax, meaning I had to earn much more just to afford this. A premium product should come with premium reliability and service, not failures and costly replacements in just 3 years.

This is about holding brands accountable so others don’t face the same issue.

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[User_b810f4eb]

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User_b810f4eb
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February 18, 2025 at 11:15 am

Appreciate the support bro! I’ve already escalated this to Sony’s top management via email, including the MD. I’ll follow up as needed, but if they remain unresponsive, I’m fully prepared to take this to consumer court.

It’s not just about my case—this kind of after-sales service needs to be challenged so other premium customers don’t face the same issue. Will keep this thread updated!

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[User_b810f4eb]

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User_b810f4eb
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February 18, 2025 at 10:26 am

I get your point, but this isn’t just about warranty or obsolescence—it’s about **Sony failing to support its own ₹1,62,000 premium product just 3 years after purchase**.

Sony has **no spare parts**, making the TV **unrepairable**, and instead of taking responsibility, they’re forcing a **₹79,167 paid exchange**. Even if they **had the spare**, charging nearly **50% of the TV’s original price** for a repair is **completely unfair**, especially when **their own technician confirmed the failure was not caused by me.**

A premium brand should **ensure long-term serviceability**, not make customers pay again for their failure. If Sony follows this model, **every high-end TV buyer is at risk of paying half the price again just to keep it working after 3 years.**

This isn’t just about one TV—it’s about **Sony setting a bad precedent for premium customers.** A responsible brand **stands by its products, not forces expensive repairs or replacements**

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[User_b810f4eb]

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February 18, 2025 at 10:08 am

It’s disappointing that Sony has been doing this for decades. Earlier, store owners cared about customers, but now, with direct brand control, there’s no accountability.

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