[User_cfff59bd]

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User_cfff59bd
OP
January 30, 2025 at 9:59 am

Okay thanks. I don’t think Care is gonna reply to the incident, as it’s already been nice days and any business org will try to provide resolution within 3-5 working days and that’s not the case here. So, my plan is to raise a complaint in IRDAI mentioned portal, as told by them in the mail, then wait for their reply. Consumer court will be kept as the last option.

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[User_cfff59bd]

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User_cfff59bd
OP
January 30, 2025 at 9:08 am

Okay. I believe that, if we win the case, then we will get the claim amount plus some compensation amount, please correct me if I’m wrong. Claim amount is around 34k.

I got a generic reply from IRDAI stating that the case has been escalated to Care Insurance but haven’t received any reply and it’s been around 9 days. So I’ll have to raise this as a case in their mentioned portal, forgot the name.

Should I take this to consumer court? Me and my dad were waiting for the reply from IRDAI then thought of waiting for another two weeks, hoping for Care’s reply. What’s your take on this?

I know that the claim amount is very less for a big company like this, but still wanted to see IRDAI penalizing them, even if I don’t get any compensation.

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