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UHi, Thanks for your time to read out.
Well, TBH, nothing worked at the end. I tried but was conned for filing the case. The online portal didn’t help. Also, neither the service center nor Samsung gave a deed to my case, and they just shrugged it off like a laughing stock of a case.
Eventually I lost all the hope, money invested, and the phone itself (not trying to get sympathy here, I hope you won’t mind).
But thank you for your time. I hope you won’t face this kind of issue in your life.
UThank you so much for your the generous and kind reply on my post!I quite vividly remember the uproar that has had happened with Nokia 5.2 bricking (been quite active in the tech community). Many people sought after for the redressal from company. Unfortunately nowadays, Nokia is just there in name as HMD has not only just make sure to vanish the brand, but it has ceased to exist.
Just need to know, actually this is the first time I’ve been into a legal trouble of such kind. My DDR was put out as ” FIR Case not required by complainant” and didn’t even mentioned out my case of phone loss, data loss, replacement of parts.
Even I’m ashamed to say this, one of the Police official saw me grinding out for day and night in police station, said to me outside of the station that it’ll be all in vain for me to get help from police so I should just leave it for now.
I’ll look into the links that you’ve provided definitely!Just that I’m not sure how I can contact a generous (like you) and competent lawyer of a person.
I hope i didn’t take much of your time.
Thank you once again for your timely input.
UI wish I’d known it earlier on. The only reason I got this device was:1) (Quite silly argument ) but it was my dream phone to have ever a Galaxy Note/Ultra device, hence I saved such amount on my own for a quite alot of time.
2) If samsung is such a big brand, then surely they’d have better services, and just to have an extra step of assurance, I even bought the Insurance of 2 years by samsung from this Samsung Experience store itself.
Alas all this was nothing but a facade for me and my money. Never again Samsung, it’s for sure (well atleast in India as far as I’ve seen).
UUnfortunately, you’re absolutely right here. I inspected this the first time I visited for filing out my DDR against the store guys. Not only they didn’t name any person, but also quoted that this case has been closed from Police’s end.Actually, this is the first time I’ve been into all this legal trouble, I’ve even politely requested the service centre once again to replace it (for being their long time customer) but they just simply denied my appeal and said ” We’ve nothing to do with phone now, either take it or leave it, upto you”.
I don’t know any lawyer or advocate, can I just visit the consumer forum on my own?
Thanks.
UThank you for very much your reply!Actually I filed the case with police but as when I filed the case with Police, they visited the store with me and recorded the statements twice in their books, but they gave me a DDR which states ” No further investigation from Police Required” and doesn’t mention my appeals at all ( it just says that I’ve been misled/gumraah) and brushed off my case (stating that Police doesn’t handle this kind of investigations.
For consumer court, I’m not very much informed or aware of the process.
Just asking, do you know from where or in what time I could hope for a resolution (including the speed of Indian Judicial system, is Consumer court better that one?).
Thanks for your time once again!
UThank you so much for your reply back. If I’m not wrong, I also have the call records of the conversation with the service centre guys and the photos + videos of the device that was being handed to me. I even wrote down the official mail to Samsung India, Samsung Care+ and even Servify. Alas, I’ve not received any constructive reply yet.For consumer court, I’m not very much informed or aware of the process ( as when I filed the case with Police, they visited the store with me and recorded the statements in their books, but they gave me a DDR which states ” No further investigation from Police Required” and brushed off my case.
Just asking, do you know from where or in what time I could hope for a resolution (including the speed of Indian Judicial system, is Consumer court better that one?).
Thanks for your time!
