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UYou meant the video that you recorded ? Do you still have it ?
Maybe it is illegal to record but after what they did I don’t think it matters .UI am a government bank employee in some other bank and have never heard of such a thing .
No clerk or officer will and should ask to file a FIR just to get a passbook .
Usually they charge 118 or 236 and issue a passbook and then close the account .
I am sorry that you had to face this .
usually bank staff have no time to do such an act because they have many things to do .Steps should be as follows :
1. Give a written complain against the bank staff to the manager.
2. Complain against this to the highest authority bank has . Usually mail IDs of circle office and other offices are given . Just mail them . That will be enough to shake the branch .
3. After step 1 . You need to wait usually 30 days after that you should approach banking ombudsman.But as your case is extreme; you should find every bank mail id that you can find and complain there .
Lastly don’t lose hope .I am so sorry for your experience .
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