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February 18, 2025 at 11:22 am in reply to: Sony India is Forcing Me to Pay ₹79,167 for a Defective ₹1.62L OLED TV Instead of Offering a Free Replacement – Consumer Rights Violated! #51823
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February 18, 2025 at 11:22 am

You going to consumer court definitely helps the larger public.

An additional action you can take is to put it out on twitter / LinkedIn with proofs. Do that only if you are not hearing back from MD.
February 18, 2025 at 11:09 am in reply to: Sony India is Forcing Me to Pay ₹79,167 for a Defective ₹1.62L OLED TV Instead of Offering a Free Replacement – Consumer Rights Violated! #51810
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February 18, 2025 at 11:09 am

Bro chill! I am certain that if you take Sony to consumer court, you will win for sure. You will not only get free replacement but also ad additional compensation for harassment you will go through in the process.
If you are willing to go through it, please do it.

If not, the alternate is to reach out to top management of the company on email. You may need to send one or two follow up emails to wake them up but that should solve your case.

Thanks
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