[Wisehawk8726]

W

Wisehawk8726
OP
April 17, 2025 at 9:28 pm

Yes I’ve received Complaint Id.

I know where the txn happened and shared it with the branch as well.

I’ll file the case tomorrow then.

Thank you

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[Wisehawk8726]

W

Wisehawk8726
OP
April 17, 2025 at 8:17 pm

they kept saying there’s timeline to report such transactions like 3-10 days, we reported within 24 hours of the transaction, but they said you should’ve reported branch separately, the customer care never informed us though. (filed report with customer care )

this happened in the first week of march 2025, and father hadn’t used his card since January i think.

i found out that we can go to RBI and/or consumer court for this. I’m not sure where to go first.

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[Wisehawk8726]

W

Wisehawk8726
OP
April 17, 2025 at 7:45 pm

i did share everything, mails and transaction number, Details of the ATM from where money was stolen.

We got the card blocked as soon as we got to know about theft.

I have a day job, working mon-sat, haven’t been able to visit the bank, so the employees keep confusing my father saying you didn’t report on time, you must have shared details etc.

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