LawyerBuddy — Legal & Tax Advisor

This Grievance Redressal Policy is published pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and §13 of the Digital Personal Data Protection Act, 2023. It describes how you can raise a complaint with LawyerBuddy and how we will respond.

1. Grievance Officer

Name: Mr. Deepak Chandrkant Salvi (Sr. Operating Officer)
Email: grievance@lawyerbuddy.io
Phone: +91 70222 76677
Address: No. 90, Industrialist Area, GR Icon, 104, 5th Block, Koramangala VI Block, Bangalore South, Bangalore – 560095, Karnataka, India (CIN: U62099KA2026PTC219811)
Working hours: Monday to Friday, 10:00 to 18:00 IST (excluding public holidays).

2. How to Raise a Grievance

Write to grievance@lawyerbuddy.io including:

Your full name and the phone or email registered to your LawyerBuddy account;
A clear description of your complaint and the date(s) of the relevant events;
The Case ID, Bid ID, or Transaction ID, where applicable;
Any screenshots, documents, or correspondence that support your complaint;
The outcome you are seeking.

3. Acknowledgement and Resolution Timelines

Acknowledgement: within 24 hours of receipt of a complete complaint.
Resolution: within 15 days from the date of receipt of a complete complaint, in line with Rule 3(2)(a)(i) of the Intermediary Rules, 2021.
Disabling unlawful content / takedown requests: within 24 hours, where the request relates to content described in Rule 3(2)(b) (impersonation, non-consensual intimate imagery, etc.).

4. Categories of Grievance and Internal Routing

4.1 Account, billing, and wallet

4.2 Automated Legal Information Service feedback

Errors in automated responses, factually wrong citations, content moderation concerns. (Automated responses are general information, not legal advice — see our Disclaimer.)

4.3 Counsel engagement disputes

Unresponsive Counsel, scope disputes, escrow holds and releases, off-platform solicitation, refund requests. See our Refund & Escrow Policy.

4.4 Privacy, data access, and erasure

Requests to access, correct, erase, or transfer your personal data; consent withdrawal; data-breach concerns. Submitted to the Grievance Officer who acts as the Privacy point of contact.

4.5 Trust & Safety

Reports of impersonation, harassment, illegal content, threat, or other safety issues affecting any user.

5. Escalation if Unsatisfied

If you are not satisfied with our response, you may escalate as follows:

Data Protection Board of India for privacy-related grievances under the DPDPA, 2023.
Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 for service deficiency claims.
State Bar Council for complaints regarding professional misconduct of an advocate, under the Advocates Act, 1961.
Grievance Appellate Committee notified under Rule 3A of the Intermediary Rules, 2021, where the complaint relates to a content moderation decision we have made.

6. Bad-faith Complaints

We reserve the right to disregard repetitive, vexatious, or anonymous complaints that do not contain sufficient information for us to identify the account or the issue. We may also suspend accounts of users who file demonstrably bad-faith complaints intended to harass other users or the Counsel community.